Refund and Returns Policy

At Oshoherbal, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please read our refund and returns policy carefully.

1. Returns Eligibility

We accept returns under the following conditions:

  • The item must be returned within 7 days of delivery.

  • The product must be unused, unopened, and in its original packaging.

  • Proof of purchase (invoice or order confirmation) is required.

Please note: Due to hygiene and safety reasons, we do not accept returns on opened or used products, especially those related to personal care, skin, and health.

2. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos of the product and packaging. We will arrange for a replacement or issue a full refund.

3. Refunds (If Applicable)

Once your return is received and inspected, we will notify you about the status of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to a damaged or incorrect item.

  • We recommend using a trackable shipping service to ensure your return is received.

5. How to Initiate a Return

To start a return or request a refund, please contact our support team:

Phone: +971542990244
Email: info@oshoherbal.com

Please include your order number and reason for return in your message.

6. Non-Returnable Items

The following items cannot be returned:

  • Used or opened products

  • Items without original packaging

  • Customized or special request items

  • Products returned after 7 days

Thank you for shopping with Oshoherbal. We appreciate your trust and aim to make every experience a positive one.